Refund Policy

Last Updated: [10/10/2024]

At Pub TV, we strive to ensure your satisfaction with our IPTV services. This Refund Policy explains the circumstances under which refunds may be issued for subscriptions and other services offered on Pubtv.store. By using our services, you agree to the terms outlined in this policy.

1. Subscription Services

Due to the digital nature of IPTV services, our subscriptions are generally non-refundable after they are activated and accessed. However, in certain circumstances, we may consider refund requests based on specific eligibility criteria.

2. Eligibility for Refunds

Refunds may be considered only under the following conditions:

• Technical Issues: If you experience verified technical issues with our service that prevent you from accessing content, and our support team is unable to resolve them, you may be eligible for a refund.
• Incorrect Purchase: If you accidentally purchased the wrong plan or service, please contact us within 24 hours. We may issue a partial or full refund depending on your usage and our discretion.
• Non-Activation: If you have purchased a subscription but have not yet activated or used the service, a full refund may be available upon request within 48 hours of purchase.

3. Refund Request Process

To request a refund, please contact our customer support team via email at [Your Contact Email] with the following information:

• Name and Contact Information: Include your full name and the email address associated with your Pub TV account.
• Reason for Refund: Provide a brief explanation of the issue and any troubleshooting steps you have attempted.
• Proof of Purchase: Attach your purchase receipt or transaction ID for verification.

Our team will review your request and notify you of the approval or rejection of your refund. Please allow up to 5 business days for the review process.

4. Partial Refunds

In some cases, we may issue partial refunds based on the remaining term of your subscription or other criteria. Partial refunds are issued at our discretion.

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Service Usage: If the subscription has been activated, accessed, or used, it is generally non-refundable.
• Connection Issues Outside Our Control: Issues caused by your device, internet connection, or third-party software/hardware are not eligible for refunds.
• Customer Negligence: Refunds will not be provided for issues caused by intentional misuse, failure to follow our setup instructions, or device incompatibility.

6. Refund Timeline

Once a refund is approved, it will be processed within 7–10 business days. The time it takes for the refund to reflect in your account depends on your payment provider.

7. Modifications to the Refund Policy

Pub TV reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Continued use of our services after any modifications indicate acceptance of the updated policy.

8. Contact Us

For questions regarding this Refund Policy or to initiate a refund request, please contact our support team:

Email: [Support@pubtv.store]